Return & Refund Policy
Return & Refund Policy
Return Policy
You can request a return within 7 days of receiving your order.
To be eligible for a return, your item must be unused, unworn, and in its original packaging with all tags intact.
Items that show signs of wear, damage, or alteration are not eligible for return.
Certain products such as innerwear, accessories, and sale items are non-returnable due to hygiene or promotional reasons.
How to Request a Return
1. Email us at teamthodahatke@gmail.com
with your order number and reason for return.
2. Our support team will review your request and share the return shipping address or pickup details.
3. Once your return is approved, please ensure the product is securely packed to avoid any damage during transit.
Refund Policy
Once we receive and inspect the returned item, we’ll notify you about the approval or rejection of your refund.
If approved, your refund will be processed within 5–7 business days to your original payment method (UPI, bank account, card, etc.).
If you used Cash on Delivery (COD), we will initiate a refund to your bank account or wallet (details will be collected after confirmation).
Shipping charges (if any) are non-refundable, unless the return is due to a defective or incorrect product.
Damaged / Wrong Products
Exchange Policy
Late or Missing Refunds
1. If you haven’t received your refund within the expected time:
2. Check your bank or UPI account again.
3. Contact your bank or payment provider — sometimes it takes a few extra days for processing.
4. If you’ve done all this and still haven’t received your refund, please contact us at support@darkgray.in
Contact Us
For any questions or concerns regarding these Terms & Conditions, please contact us:
📧 Email: [teamthodahatke@gmail.com]
📍 Address: [Ganeshpur Bazar,Balrampur]
